Privacy Policy

PlayTT runs self-serve table tennis pods in Nairobi, Kenya, and the PlayTT app and website that book them. PlayTT is the data controller for the information described here. Contact us at hello@theplaytt.com.

• Account: your name, email address, and password (stored hashed), or your Apple or Google sign-in identifier. If you use Hide My Email, we only see Apple's relay address.
• Phone number: used to charge M-Pesa and to contact you about a booking.
• Bookings and payments: the tables, times, group size, amounts, and payment status. We do not see or store your M-Pesa PIN.
• Play activity: sessions, scores, hours played, and the stats shown in Progress.
• Replay video: short clips of your session recorded by cameras at the pod when you ask for a replay, tied to your account.
• Player card and Community: your photo, bio, play style, and what you choose to share, plus messages, follows, kudos, blocks and reports.
• Coach: the messages you type to Coach and the stats needed to answer them.
• Device: a push-notification token, app version, and basic diagnostic information so the app works.

• To create your account, let you book and pay, and let you into the pod.
• To record, store and show your replays and stats.
• To run Community features you switch on, and to keep them safe.
• To send booking reminders and receipts. We send marketing only if you agree.
• To prevent fraud, enforce our Terms, and meet legal duties.

PlayTT does not use advertising identifiers, does not sell your personal data, and does not share it with data brokers or ad networks.

Coach sends the message you type, and the play stats needed to answer it, to a third-party AI service that writes the reply. We ask your permission before the first message and you can turn Coach off in the app at any time. We do not send your payment details, phone number, password or email to the AI service. Replies are generated by AI and are not professional advice.

• Payment provider: to process M-Pesa payments.
• Cloud hosting and storage: to run the service and store replay video and photos (Cloudflare R2 and our hosting provider).
• Apple and Google: for sign-in and push notifications.
• Email delivery provider: to send verification codes and receipts.
• AI service provider: for Coach, as described above.
• Other players: only what you choose to show on your player card and in Community.
• Authorities: when the law requires it.

We keep your account while it is open. Replay clips are kept for a limited time and you can delete them yourself. Booking and payment records are kept for seven years to meet tax and accounting rules, but after you delete your account they are no longer linked to your name or contact details.

In the app, open Me → Delete account. This removes your name, email, phone number, photo, player card, sign-in methods and notification tokens, and signs you out everywhere. You must cancel upcoming bookings first. If you signed in with Apple, we also remove PlayTT from your Apple ID.

You can also email hello@theplaytt.com from the address on your account and we will delete it within 30 days.

Under the Kenya Data Protection Act, 2019 you may ask to see, correct, move or delete your data, object to how we use it, and withdraw consent. Email us and we will reply within 30 days. You may also complain to the Office of the Data Protection Commissioner.

Players under 18 should use PlayTT with a parent or guardian, who agrees to these terms for them. A parent can ask us to see or delete a child's data at any time.

Data is sent over HTTPS, passwords are hashed, and sign-in tokens are kept in your phone's secure storage. No system is perfectly secure, so tell us at once if you think your account is at risk.

If we change this policy in a way that matters, we will tell you in the app before it takes effect.