Support

Email hello@theplaytt.com and a person on the PlayTT team will reply. It helps to include the email you signed up with, the venue and table, and the time of your booking.

Never send your password or M-Pesa PIN. We will never ask for them.

• Find your booking: open the PlayTT app and go to Bookings. Your entry details for the pod are shown there.
• Can't get in: check you are using the booked table and time, then email us with the venue name and we will help.
• Change or cancel: open the booking in the app. If it can't be changed there, email us.

• M-Pesa: we send a payment request to your phone. If it doesn't arrive, check the number on your account and try again.
• Charged but no booking: email us the M-Pesa message or receipt and we will sort it out.
• We never see or store your M-Pesa PIN.

• Replay clips appear in the Activity tab of the app after your session.
• You can save a clip or your stats card to Photos and share it from there.
• Missing a clip? Email us with the venue, table and session time.

• Sign-in: use Apple, Google, or your email and password. If one doesn't work, try another way in.
• Notifications and permissions: you can change these in the app under Me, and in your phone's Settings.
• Delete your account: open the app, go to Me, then Delete account. Cancel any upcoming bookings first. If you can't use the app, email us and we will do it for you.

To report a player or a message, use Report in the app's Community. You can also block a player there. For anything urgent or about safety at a venue, email us with the details.

• Privacy policy
• Terms of service